Terms & Conditions

These are the terms and conditions that apply when you reserve a room through our website, by telephone (01792 484848) or in person. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation. We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation. Your attention is particularly drawn to the provisions of clause 15 (Limitation of Liability).

1. Prices

All published rates include VAT or local service charges at the current rate. The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost. Meals and other extras are not included in the room price unless otherwise stated. However, you may be able to add them to your reservation during the booking process or they may be available to you during your stay.

2. Availability

All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the client at a higher price.

3. Reservations

Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, or for some packages, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the hotel. See section _ “Occupancy” below for details of permitted guests under your booking.

Your request to us to make a reservation for you will constitute an offer by you to purchase the Services but whether we accept any such offer will be for us to decide in our discretion. Only once we tell you that we accept your request for a particular reservation and confirm to you the booking reference, there will there be a booking. At that point, a binding contract between us for the reservation of a room or other Services will come into existence. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

You may request additional nights at the Hotel at any time during your stay. We will use all reasonable endeavours to meet such a request. If we are able to meet any request, we will accept the request as a booking and that booking will then form a binding contract between you and us.

Please check that the details of your reservation are complete and accurate. We will not be liable for any delay or non-performance if you provide us with incorrect information.

A reservation of 6 rooms or more is usually considered a group booking. Please contact us on 01792 484848.

4. Cancellations, amendments and non-arrivals

Advanced Rate- This rate is fully pre-paid. In the event of non-arrival or cancellation, payment will not be refunded.

Rack Rate- If cancelled more than 48 hours before 3pm on check-in day a full refund will be issued.

If cancelled less than 48 hours before 3pm on check-in day or in the case of non-arrival within 24 hours of 3pm on check-in day, 100% of the agreed rate of the first night’s stay will be charged. Normal terms of payment apply to these charges. For this purpose, the Hotel reserves the right to set-off the amount payable for such cancellation against the Client’s credit card without prior notice or approval of the Client, where applicable

Cancellations and amendments for bookings made online can be made via the website at www.morganshotel.co.uk or with reception on 01792 484848. When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. We will use all reasonable endeavours to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.

We reserve the right to:
• change your room allocation and/or hotel location at any point during your stay for any reason; or
• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. If the Hotel cancels before 48 hours prior to the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the client in respect of any booking.

If the Hotel has to cancel more than 48 hours or more before 3pm on check-in day, we will contact you as soon as possible and:
• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.
The hotel will not have any further liability to the Client. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client if the Hotel is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

If the Hotel cancels less than 48 hours before 3pm on check-in day, we will contact you as soon as possible and:
• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.
Any further liability will be limited to the charge for one night’s accommodation. Where possible the Hotel may but is not obliged nor will it be liable to find alternative accommodation for the Client if the Hotel is unable to accommodate the Client. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

5. Arrival and departure

Bedrooms are usually available from 3.00pm local time on the day of arrival. Check out is by 11.00 am local time. There may be occasions, at times of high demand, when our clients can check in and use all the hotel facilities, but the bedroom is still being prepared.

The rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one nights additional accommodation charge.

6. Payment

Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked. All major credit and debit cards are accepted. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice.

7. Occupancy

The maximum standard room occupancy is two adults. Certain rooms (where available) can accommodate up to 2 adults (18 years and over) and 2 children (12 years and under).

You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms.

Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel.

8. Smoking

In line with the change in UK legislation, Morgan’s Hotel operates a NO SMOKING policy within all interior areas of the hotel including guest bedrooms, public areas and corridors.

For resident guests who do not comply with our NO SMOKING policy, a charge will be added to their bill for any and all costs we incur in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment.

Designated smoking areas have been allocated within the hotel grounds – please enquire upon check in. We appreciate your co-operation with this no smoking policy.

9. Disabled guest rooms

The Hotel offers modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the reservations office on 01792 484848 before booking.

10. Car parking

The Hotel has its own car park, which is free for resident’s use. Only available to Morgans Townhouse guests on availability.

The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.

11. Children

Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

12.Afternoon Tea Bookings

For any Afternoon Tea dining enquiries please call 01792 484848.

13.Dress Code

Breakfast is served in our banqueting hall. Dress code for this and other public areas within the hotel is smart casual.

14. Dogs and other pets

Pets are not accepted, with the exception of guide dogs.

15. Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel.

In particular, you must not:
• be threatening or abusive to any of our team before, during or after your stay;
• engage in any unlawful activity during your stay;
• cause any health and safety hazard to any of our team members or any of our guests;
• bring any potentially dangerous or hazardous materials or equipment onto the premises;
• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• utilise the rooms to store items (personal or otherwise) which could in the sole opinion of hotel management cause damage to the room, or be a risk to the health and safety of staff or property;
• prevent management, housekeeping and/or maintenance staff from access to your room(s) as and when required by the hotel, with housekeeping permitted full access at least once every two days;
• remove, damage or destroy any Hotel property;
• use any of the technology provided by the Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Morgans Hotel staff.
• Bring any wines, spirits, beers or food into the Hotel for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Morgans Hotel on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if we request that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay us on demand all costs associated with such removal. You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Morgans Hotel room for sale either on its own or as part of a combined offer. We will not honour any reservations made in this way and do not accept any liability for doing so. Morgans Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not. Sickness or any other soiling of the rooms will be regarded as a breach of these booking terms and conditions. We will contact you after your stay to recover any costs incurred due to smoking inside the hotel. The costs we incur include our costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses.

16. Liability

Nothing in these Conditions will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

• loss of income, sales or revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;?
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.

Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.

Third Party Liability

The Hotel does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by The Hotel. Any claim, demand, charge, suit or damages which may be incurred by the Clients or their guest (or any person claiming thereunder) shall be made directly with such third parties and The Hotel shall render all reasonable assistance in this regard.

17.Insurance

The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

18. Comments and complaints

Any comment or complaint regarding the stay should be made to the Hotel Duty Manager at the time of visit so that the matter can be resolved immediately.

19. Severance

Each clause of these Conditions operates separately. If any court or relevant authority decides that any of them is invalid, unlawful or unenforceable for any reason, the remaining clauses will remain in full force and effect. All rights not expressly granted in these terms and conditions are reserved.

20. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please contact us.

21.Privacy notice

We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice.

22. Dispute
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts.

TERMS AND CONDITIONS FOR FEEDBACK CARDS (Prize Draw for a Free Night’s Stay)

1. The prize draw is open to all guests who have completed the feedback form/survey during their stay at Morgans Hotel.
2. Only one entry per guest is allowed. Multiple entries will not increase the chances of winning.
3. The prize draw will be conducted randomly throughout the year.
4. The winner will be notified via the contact information provided in the feedback form/survey or through the third party site. If the winner cannot be contacted within seven (7) days of the draw, a new winner may be chosen.
5. The prize is one free night’s stay at Morgans Hotel, subject to availability. The stay includes bed and breakfast only.
6. The prize is non-transferable and cannot be exchanged for cash or any other alternative.
7. The prize is valid for a period of six (6) months from the date of the draw. The winner must make a reservation within this period, and the stay must be completed before the expiration date.
8. The prize is subject to any additional terms and conditions set by Morgans Hotel, including but not limited to the hotel’s standard booking and cancellation policies.
9. By entering the prize draw, participants agree to allow Morgans Hotel to use their name and likeness for promotional purposes without any additional compensation.
10. Employees of Morgans Hotel and their immediate family members are not eligible to participate in the prize draw.
11. Morgans Hotel reserves the right to modify or cancel the prize draw at any time, without prior notice, if circumstances beyond their control arise.
12. By entering the prize draw, participants agree to abide by these terms and conditions and any decisions made by Morgans Hotel regarding the prize draw.

Morgans Bike Hire Terms and Conditions

Bike hire is subject to availability. The Morgans Collection accepts no liability for any injuries sustained by guests using the bikes.

In hiring a Morgans bike, guests accept responsibility for the bike whilst it’s in their use – any damage to the bike will be charged to the guest. Failure to return bike to the Hotel at the end of the agreed hire-time will result in guest being billed for the bikes replacement.