21. Privacy Notice
Morgans Hotel Privacy Notice outlines the information we collect, how we collect it and how it is used within our business. Our Privacy Notice applies to all our clients and is available on our website for review. When making a booking or enquiry with us the lead name must make all other party members you represent aware of the content of Morgans Hotel's Privacy Notice and that the lead name will be acting on their behalf.
When making an enquiry or booking via Morgans Hotel a combination of data may be collected such as, your name, contact details, dietary requirement and card details. This information will be collected when you contact Morgans Hotel to make a booking or enquiry, use Morgans Hotel's website and social media platforms or any other engagement we may have with you as a customer or visitor to the business.
Our Use of Your Information
To provide you with the best possible service and assist with your booking, Morgans Hotel may need to disclose and process information with third parties outside of the UK/EEA. Where we use contracted and trusted third parties to facilitate our provision of services and offers, we will also share your data with those parties for that purpose.
We may collect and process your information for the purposes set out below -
Administration, service, customer care, customer feedback, social media, reviews, advertising & marketing, customer preference, credit check & Debt collection.
Further information such as health or religion will also be considered as sensitive data under the GDPR 2018. We may require these details to act in your best interest and on your behalf. All sensitive information will be collected on the condition we have your full consent.
If you are unable to agree to the above terms we will be unable to assist you or process your reservation.
Advertising & Marketing Material
The information you provide may on occasion be used to inform you of services or goods available such as new products, events, competitions, offers or promotions.
When a booking is made via the Morgans Hotel website we will assume that you are happy to receive details via email. However, if it is your preference is not to receive any marketing material from us you have the right to 'opt – out' and we will then put measures in place to action your request. If you no longer wish to be contacted, you can opt-out by any of the following methods:
• Selecting the UNSUBSCRIBE link included in our emails
• Contacting our Marketing Team on 01792 484848.
Should you choose to unsubscribe from our mailing list please note that your personal data may still be retained on our database to the extent permitted by law.
You also have the right to request a copy of the information we hold relating to you. To do this you will need to complete a Data Subject Access Request Form, the form is available on request. Please allow one month for a reply.
Outside of the European Economic Area data protection controls may not be the same as the legal requirements within the UK.
Our website contains links to third party websites and micro sites, these are not controlled or owned by us. For example, Google maps. It is your responsibility to check the status of the sites before using them. Please check their terms and conditions before proceeding.
As a business we will monitor all data for security and training purposes. We may review web and social media app traffic, transactions, CCTV in and around our premises and telephone calls. All recordings shall remain our sole property.
We have taken all reasonable steps to protect your data and have appropriate security measures in place to protect all data we hold. Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.
From May 25th, 2018 The General Data Protection Regulation (GDPR) comes into force. These new regulations will safeguard the way in which data is protected and stored.
Morgans hotel has appointed DPO's (Data Protection Officers). They are responsible for
- Monitoring compliance with the GDPR and other data protection laws, our data protection policies, awareness-raising, training, and audits.
Acts as a contact point for the ICO. They co-operate with the ICO, including during prior consultations under Article 36, and will consult on any other matter.
The DPO has due regard to the risk associated with processing operations, and takes into account the nature, scope, context and purposes of processing.
for any queries please contact:
The Hotel Manager
Postal Address: Morgans Hotel, Somerset Place, Swansea, SA1 1RR.
Email: firstname.lastname@example.org (for attention of hotel manager)
Any data provided by our customers will be retained for a maximum period of 7 years for varying contractual and legal obligations.
The ICO is the UK's independent body, set up to uphold information rights. For more information please visit www.ico.org.uk