Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

WHO WE ARE AND HOW TO CONTACT US

Morganshotel.co.uk is a site operated by Morgans Hotel Limited (“We”). We are registered in England and Wales under company number 04201688 and have our registered office at Morgans Hotel, Somerset Place, Swansea, SA1 1RR.
Our main trading address is Morgans Hotel, Somerset Place, Swansea, SA1 1RR.

We are a limited company.

To contact us, please email reception@themorganscollection.co.uk or telephone our customer service line on 01792 484848.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy. See further under how we may use your personal information.

• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase services from our site, our Terms and conditions of supply will apply to the sales.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 5th October 2023.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO TEXT OR DATA MINING, OR WEB SCRAPING

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

HOW TO COMPLAIN ABOUT OR REPORT CONTENT

If you become aware of any material that is illegal or could comprise or be connected to child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, please contact us immediately on (+44) 1792 484848.

If you wish to complain about any other content, please contact us on (+44) 1792 484848.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. [However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.]

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact reception@themorganscollection.co.uk.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Terms & Conditions for Feedback Cards (Prize Draw to Win a Free Night’s Stay)

1. The prize draw is open to all guests who have completed the feedback form/survey during their stay at Morgans Hotel.
2. Only one entry per guest is allowed. Multiple entries will not increase the chances of winning.
3. The prize draw will be conducted randomly throughout the year.
4. The winner will be notified via the contact information provided in the feedback form/survey or through the third party site. If the winner cannot be contacted within seven (7) days of the draw, a new winner may be chosen.
5. The prize is one free night’s stay at Morgans Hotel, subject to availability. The stay includes bed and breakfast only.
6. The prize is non-transferable and cannot be exchanged for cash or any other alternative.
7. The prize is valid for a period of six (6) months from the date of the draw. The winner must make a reservation within this period, and the stay must be completed before the expiration date.
8. The prize is subject to any additional terms and conditions set by Morgans Hotel, including but not limited to the hotel’s standard booking and cancellation policies.
9. By entering the prize draw, participants agree to allow Morgans Hotel to use their name and likeness for promotional purposes without any additional compensation.
10. Employees of Morgans Hotel and their immediate family members are not eligible to participate in the prize draw.
11. Morgans Hotel reserves the right to modify or cancel the prize draw at any time, without prior notice, if circumstances beyond their control arise.
12. By entering the prize draw, participants agree to abide by these terms and conditions and any decisions made by Morgans Hotel regarding the prize draw.

Terms & Conditions for Mailing Booklet Offers & Vouchers

These Terms and Conditions are supplemented by our Booking Terms and Conditions and Website Terms and Conditions. When you use an offer, voucher, or promotion you are agreeing to accept our terms and conditions and are bound by them.

Offers, vouchers, and promotional deals are only valid for the dates stated on or within them.

Unless the offer says otherwise, you can only use one offer, voucher, or promotional deal per booking.

Unused offers, vouchers, or promotional deals will not be refunded or attributed to any transactions after the expiry date. They cannot be redeemed for cash, returned for a refund, have their balance consolidated to a new voucher or be replaced after expiry and are not legal tender.

All offers, vouchers and promotional deals are subject to availability. We reserve the right to end a promotion at any time.

We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

No offer, voucher, or promotional code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without prior written permission.

Except where an online discount code is used, the physical voucher must be presented at the relevant venue to be redeemed.

When you use an offer, voucher, or promotional code, you warrant to us that you are using it in good faith. If we reasonably believe that any offer, voucher, or promotional deal is being used improperly, unlawfully, or illegally we may reject or cancel any booking or reservation and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action we deem appropriate in such instances.

If issued, refunds for bookings purchased under an offer, voucher or promotional deal will be based on the price actually paid under the applicable discount.

Kids Stay Free during school holidays offer

These conditions are supplementary to the above.

For the offer to apply, the entirety of the stay must fall within Wales 2024 School Holidays:

October half term holidays 2024: 28/10/2024 to 01/11/2024

Christmas Holidays 2024: 23/12/2024 to 31/12/2024

Morgans Bike Hire Terms and Conditions

Bike hire is subject to availability. The Morgans Collection accepts no liability for any injuries sustained by guests using the bikes.

In hiring a Morgans bike, guests accept responsibility for the bike whilst it’s in their use – any damage to the bike will be charged to the guest. Failure to return bike to the Hotel at the end of the agreed hire-time will result in guest being billed for the bikes replacement.